# Support Services - Link: https://platinumdentalservices.com/services/ - Published: 2020-02-29T05:43:43+00:00 - Author: Platinum2022 # Discover what it's like to have time for the things you love ## We have carefully hand selected experienced professionals to turn the hassle into hustle and help your practice operate more efficiently. [ Talk with us ](https://platinumdentalservices.com/about-us/) # What Our Partners Can Expect Platinum Dental Care handles everything from employee relations to  talent acquisition. We love to navigate the intricacies of staffing management and make your life that much easier. Services included for our affiliate dental offices are: * Payroll * Employee benefits * Compensation * Labor relations * Compliance with all current applicable state laws for your practice * Safety and security * Technological services * Organizational and employee development The Platinum Dental Finance Department is ready to help you handle your financial and accounting needs. A certified accountant approved by you will prepare and appropriately file all of the required tax documents and reports in a timely and efficient manner to help reduce the time you spend on business accounting. As you already know, the credentialing process is laborious and time consuming. When you partner with us, our team can help coordinate this process.  As soon as you provide us with the needed information, we’ll help manage the process from submission through follow-up. There is an ever expanding  number of dental regulations that every dental practice must function in complete compliance with. Platinum Dental Care will work with you personally to bring your practice into line with these regulations. This includes assistance with creating and implementing a  personalized compliance program for your office and internal monitoring that includes a thorough monthly audit of clinical notes, charting, and regulatory updates. Our procurement team establishes and maintains relationships with popular dental supply partners in the industry. We work with these trusted vendors to help you source quality products at competitive prices and coordinate timely deliveries.  We have experts that are dedicated to familiarizing themselves with the needs of your office, including everything from gloves to chairs, and even x-ray machines. We help keep you stocked so your business can operate efficiently. Our Business Development Team at Platinum Dental Care is responsible for the full implementation of all the services we offer. Our established relationships with dental equipment suppliers allows our team to negotiate competitive pricing for your dental equipment and supplies. If you open a new office our business development team works with our legal team as they evaluate and  address construction requirements to support timely execution of a new lease. Concurring with the lease negotiation, we assist in the development of a customized floor plan, begin the contract negotiations with contractors selected and approved by you, and create a supply list for the new location.  We work closely with our Marketing Team and our IT department to correlate the timely and carefully calculated release of direct mail flyers as well as the proper installation and activation of your software and systems.  Our goal is to help your office prepare for a smooth opening. Reliable technology can help dental practices operate efficiently. This can be difficult to set up and maintain, but with Platinum Dental Care as your partner you’ll have access to technical support to keep your office running efficiently and securely. We provide: * Remote and on-site IT support * Maintenance plans * Hardware installation and upgrades * Data management * Customized Audio visual installations * Backup recovery software installations * Telecom and data services * Surveillance equipment installations and monitoring set up * Cloud network for secure backup * Virtual technology for advanced treatment options Platinum Dental Care University, also referred to as PDCU, supplies comprehensive and easy to follow guides for you and your employees providing practical knowledge, guidance, and support for your team. Trainings include: * Leadership Boot Camps- Comprehensive and effective leadership techniques and trainings to support a safe, effective workplace. * Registered Dental Assistant Bootcamps-Continuing education and training to help RDAs understand applicable OSHA and ADA requirements. * Annual trainings- Training with HIPAA, HIPAA HB300, OSHA, Sexual Harassment regulations and compliance. * E-claim training-This can help your team process dental insurance claims more efficiently * Dental Health Maintenance Organization training- As you know these plans are all different. We provide the training to properly process and bill for treatments in compliance with this type of plan. * Customer service training-Proper and effective approach to customer service for the dental industry, supporting positive patient and employee experiences. * Secret shopper calls- Training to navigate these occasional calls successfully and how to implement each call to help efficiently run your office. Our team helps submit your patient claims to insurance companies and third-party payers in compliance with all federal, state, and local government regulations. We continuously work the aged accounts receivables to support timely, accurate claims submissions and payment postings. We perform appropriate resubmissions and appeals with the insurance companies and third-party payers. The Platinum Dental Care Marketing Team helps you develop your brand and identify growth opportunities.  Our specialized teams assist you in developing a custom marketing plan specific to your needs, goals, and values while keeping it cost efficient. The Platinum Dental Care recruitment team meticulously pre-screens and filters potential candidates to identify qualified candidates. We are continually recruiting and scouting to build a pool of qualified candidates as new offices open and evolve. We methodically staff each practice with support staff suited to its needs.